Both negotiation and conflict resolution require the ability to perceive the other's point of view, to build rapport and to chunk up to an agreement of mutually beneficial outcomes whilst remaining calm.
This training can be presented with a slant towards negotiating or conflict resolution.

Level 1: Introduction to negotiation
Level 2: For Sales Managers
Level 3: For Senior Management

Duration: One to Three Days

Negotiation Topics include:
Planning the negotiation, Identifying key stockholders, Building rapport with stockholders, Identifying desired outcomes, Finding the purpose and value of the outcome, Influencing parties to see alternatives that meet their purpose and values, Using third parties to influence or persuade.

Conflict Topics include:
Understanding the structure of emotions, The fight/flight response, How to manage your own state, Recognizing conflict styles, Handling hothead, How to talk someone down from an angry state.